Terms & Conditions

At Hub Creatives, we are proud to say we design awesome stuff. We are committed to excellence and because client satisfaction is one of our top priorities, we respond to our Clients creative needs, by offering innovative designs, friendly service and a personal experience. The following terms have been tailored throughout ten years of design experience to protect both The Client and Design Company during a working relationship, built on trust.

Note, that our Trust Agreements are subject to change. Always make sure you have read the latest Terms & Conditions as stated below before paying your deposit for a project. When referring to Terms & Conditions, we are referring to our Trust Agreement Documents.

*If you pay your deposit, you agree to these Terms & Condition, stated in our Trust Agreement.

**Hereby the Client understands that they will not sign a printed Trust Agreement Document, unless requested, but by paying the deposit for the project, they agree to the below Terms and Conditions. (As also stated on all quotations and invoices)

Terms & Conditions

RIGHTS AND OWNERSHIP:

The Client shall be entitled to full ownership of all final artwork created during the project upon full payment of the agreed fee. All products remain the property of Hub Creatives, until fully paid for. No artwork will be supplied without full payment.

CLIENT FEEDBACK:

The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations. The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) to Hub Creatives.

The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds. The Client will then approve/signoff on the final design strategy.

THIRD PARTY CONTRACTS:

Hub Creatives is  not responsible for contracting other creative professionals to provide services that are not offered by the company.

No project will commence on the assumption that third parties might be required for project completion. Such details will be finalized prior to project commencement, unless requested by The Client at a later date.

References for such services can be supplied by Hub Creatives built on previous trust and successful projects with suppliers.

Third Parties to consider:
• Photographers
• Videographers
• Copy Writers
• Printers

Hub Creatives cannot be held responsible for any loss or damages occurring after final sent through of artwork to supplier! Please check final artwork and require proof prints through suppliers before commencing with projects.

PAYMENTS:

Because a lot of time, effort and dedication goes into providing The Client with the perfect website, The Client is required to pay a 75% deposit prior to work commencing. The project will only be scheduled and uploaded to the workflow system once the down payment is received by Hub Creatives from where the team of designers will be briefed to commence with the website.

The down payment is non-refundable. The remaining 25% is payable to Hub Creatives upon completion of the project, before the original artwork and open file format will be supplied to The Client.

Please note this is a strict Company policy but adhere to this to avoid any unpleasantness.

No monies or deposits for projects will be paid back to client at any time during or after the project.

Please note this is a strict Company policy but adhere to this to avoid any unpleasantness.

DELAYED PAYMENT:

If, after the project has commenced, proofs has been sent through and completed within 30 days, subsequent invoices are not paid within 30 days, a 5% “delayed payment” fee will be charged. This initial 5 % figure will be added upon each recurring 30 day period until the full amount has been received Hub Creatives

REVISIONS:

All projects includes Revision Rounds (specific amounts) as stated on quotations. Should extra revision rounds be required a separate quotation will be supplied accordingly. Hub Creatives cannot and will never limit The Client to change their minds.

Though the price at the beginning of the contract is based on the length of time that Hub Creatives estimate they’ll need to accomplish everything as requested to be achieved, additional estimates can be requested for any further or additional changes to be implemented.

The Client must assume that, after sign-off, all additions, alterations, changes in content, layout or process changes requested by The Client, will alter the time and cost.

ADDITIONS AND ALTERATIONS:

New work requested by The Client and performed Hub Creatives after ATP (agreement to proceed), is considered an addition or alteration (extra revision round).
If the job changes to an extent that substantially alters the specifications described in the original estimate, Hub Creatives will submit an additional quotation to The Client, and both parties must agree to the revised or additional fee before further work proceeds.

FILE FORMATS:

Fully paid for designs will be supplied to The Client in: OPEN FILE FORMAT (PDF,SVG,JPG OR PNG), PRINT READY JPEG & PDF. Open files supplied for printing purposes only. No editing by The Client will be possible.

BACKUP:

Hub Creatives is not responsible for the Backup of any Final Designs once supplied to The Client as stated above. After final sign-off & delivery, backup arrangements can be quoted for separately if requested for by The Client.

ERRORS & OMISSIONS:

Hub Creatives is not responsible for proofreading any designs. The Client is responsible to check proofs and other deliverables carefully for accuracy in all respects, ranging from spelling to technical illustrations.
Hub Creatives is not liable for errors or omissions. The Clients’ signature or go-ahead e-mail, or that of the authorized representative is required on all artwork prior to release for printing, digital publication, or other implementation.

DEADLINES:

A Note on Deadlines: Hub Creatives loves deadlines and we hit every single one of them every time. In order for us to do this for you, however, it is important that you hit every deadline, too.
We will rely on you to keep the project flow going with your approvals and sign-offs, as well as getting us content for your website in a timely manner—typically before any design can begin.

Out-of-contact time and delays in approvals will directly affect the project schedule, necessitating our moving deadlines and milestones back accordingly, but note that payment milestones will remain as scheduled. By signing this document, or paying your deposit, you acknowledge your responsibilities in keeping the project on-schedule. By the same token, in the unlikely event we miss one of our deadlines, the payment milestones will be adjusted accordingly.

If The Client fails to deliver necessary content, resources, or feedback by the Hub Creatives seems crucial to any deadline, all deadlines and milestones (except payment milestones) will be adjusted accordingly.
The Client’s failure to meet timeline/milestone or content obligations for a period of 7 days or more will result in reallocation of The Studios’ resources and work on the project will be delayed or may cease.

CANCELLATION:

A cancellation fee for work commenced or completed shall be paid by The Client, with the fee based on the stage of project completion. The fee will not exceed 100 % of the total project cost. This fee will be based on hours already spent on the project. If after project commencement, client communication (face-to-face, telephone, or email) stops for a period of 30 days, the project can be cancelled by Hub Creatives. Thereupon, Hub Creatives can choose to cease further work on the project. Full amount paid for project will be allocated as cancellation fee.

 

PROMOTION:

Hub Creatives has the right to use the digital format of all completed designs for publication or other promotional purposes and for these purposes only.

COMMUNICATION:

Hub Creatives can be reached by telephone or email from Monday to Saturday between 8:30am and 5pm. Hub Creatives is closed for business on Saturdays and Sundays. All appointments must be scheduled on as agreed by both parties. A 1-on-1 sit-in meeting with designers will be billed at an hourly rate of R420/hour. All revisions to be supplied ONLY in written format (e-mail), no revisions will be commenced, based on telephonic requests/ discussions.

CONFIDENTIALITY:

The Client must inform the designer in writing before the project commences if any portion of any material or information provided by The Client is confidential.

AND LASTLY THIS…: In order for us to obtain a high-level of excellence, your commitment to this project is highly valued and will be directly reflected in the results. By hiring our Studio you’ve enlisted our expertise at how best to accomplish the goals that your team and our team have defined.

In order to accomplish those goals, we require your participation and cooperation – even if you don’t fully understand some of the elements or designer terms (which we’ll work hard to make clear). In the end, we can only accomplish what we are allowed to accomplish; the quality of the result will depend significantly on the quality of your participation.
In order to accomplish those goals we require your participation and cooperation – even if you don’t fully understand some of the elements or designer terms (which we’ll work hard to make clear). In the end, we can only accomplish what we are allowed to accomplish; the quality of the result will depend significantly on the quality of your participation.

*By paying the deposit, The Client agrees Hub Creatives Terms and Conditions as stipulated in this document, unless otherwise arranged.

**Hereby the Client understands that they will not sign a printed Trust Agreement Document, unless requested, but by paying the deposit for the project, they agree to above Terms and Conditions. (As stated on all quotations and invoices)

PROCESS DESCRIPTION:

It is in our ability to complete the website within 30 working days as long as The Client supplies us with all the relevant information within 7 working days after the deposit payment, unless otherwise arranged.
A mutually agreed upon date should be established, in advance, on which the website will go live.
– As soon Hub creatives has received the 75% deposit, the Studio will open The Client’s task on Hub Creatives Workflow System.

– The Client should be prepared to offer some initial feedback as to how closely the suggested designs meet with their general needs and expectations.

The Client should select the design strategy that best suits their needs and assemble and deliver a list of any desired discussion points for revision (if necessary) Hub Creatives. The Client is more than welcome to combine elements from the different looks to create a FINAL look within two revision rounds.

The Client will then approve/signoff on the final design strategy. – As soon as the final look is approved and signed off, Hub Creatives will start building the website live.

Because changes to the template and look after final sign-off requires extra time and money, Hub Creatives is requesting The Client to be 100% satisfied, prior to building the website template live.

LAYOUT DEVELOPMENT:

The CMS system used to build websites is WordPress. Some of the components used, are bought Modules from Joomla Component Developers, which has been pre-designed for this specific system purposes, thus certain restrictions in programming and layout may be applicable.

BACKUP:

The completed website, including SQL database, will be backed up as soon as the website is ready to go live. This backup will be supplied to The Client. No monthly backup will be made by Hu Creatives, unless requested by The Client and a fee of R420 will be applicable.

ONLINE MARKETING SERVICES (SEO & SEM):

– Only BASIC SEO (Search Engine Optimization) is included in the standard website packages. Basic SEO does not include 1st page rankings with Google or any other search engines.

In order to reach 1st page rankings with Google an ADVANCED SEO strategy should be agreed upon which includes SEO & SEM services on a monthly contract and will be quoted for separately. – SEO results may vary and could take 4-6 weeks for the website to be indexed by Google, after the website has been completed.

– Basic SEO includes:
• Sitemap uploaded to Google.
• Website Indexed with Google
• Basic Keywords built into pages
• Website description built into header

  • Search Engine Friendly (SEF) URL’s used

– A Google Analytics account in The Clients name will be created to measure website’s performance and statistics..

PAYMENTS:

Because a lot of time, effort and dedication goes into providing The Client with the perfect website, The Client is required to pay a 75% deposit prior to work commencing.

The project will only be scheduled and uploaded to the workflow system once the down payment is received by Hub Creatives, from where the team of designers will be briefed to commence with the website.

The down payment is non-refundable. The remaining 75% is payable to Hub Creatives upon completion of the project, before the original artwork and open file format will be supplied to The Client. Please note this is a strict Company policy but adhere to this to avoid any unpleasantness. No monies or deposits for projects will be paid back to client at any time during or after the project.

HOSTING SERVICES:

– Hub Creatives  is not responsible for the website hosting or any other services related to the hosted server. Hub Creatives prefers to host websites with True host Africa. The Hosting Company where the domain is registered, must be contacted for any hosting related problems. Hub Creatives cannot be held responsible for any hosting related speed-or-downtime issues.

ACCEPTABLE USE POLICY

By using Hub Creatives  services, you agree to adhere to our Policies and Procedures, including this Acceptable Use Policy (AUP).

GENERAL AND ACCEPTABLE USE

You are expected to use Hub Creatives services with respect, courtesy, and responsibility, giving due regard to the rights of other users. We expect you to have a basic understanding of how the Internet functions, the types of uses which are generally acceptable, and the types of uses which are unacceptable. Common sense is regarded as the best guide for what is considered acceptable use.

UNACCEPTABLE USE

Illegality in any way or form including, but not limited to, activities such as unauthorised distribution or copying of copyrighted material, violation of export restrictions, harassment, fraud, trafficking in obscene material, child sexual abuse imagery or in any other way, drug dealing, and other illegal activities.

SYSTEM AND NETWORK SECURITY

Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to, the following:

unauthorised access, use, probe, or scan of a system’s security or authentication measures, data or traffic;

interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;

forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting; and

employing posts or programs which consume excessive CPU time or storage space, permits the use of mail services, mail forwarding capabilities, POP accounts, or autoresponders other than for their own account; or resale of access to CGI scripts installed on our servers.

PAYMENT METHODS AND FEES

Hub Creatives accepts the following payment methods. Debit Card (MasterCard, VISA.), EFT and Instant EFT. We recommend that you make payment via Credit Card or directly to our company’s bank account

REFUNDS

Hub Creatives will only refund a customer in the event of their account having a credit balance.

Hub Creatives Studio will process authorized refunds to customers every Month end.

CANCELLATIONS

Note that by default we operate on an end-of-term basis and, should you cancel a service, the service will be terminated at the end of your current billing period.

Domains are eligible to automatically renew for an extra one-year term upon expiry. Renewal notifications will be sent out prior to the renewal, and cancellations may be done before the renewal date.